This course provides the foundations of conducting an investigation, issuing orders to comply, understanding a Property Standards Officers authority and the introduction of basic building construction components.

Participants have the opportunity to engage in a mock property standards appeal session using real case scenarios. This allows them to understand the process of property standards hearings and the factors that are considered in making a decision on property standards violations. Participants will be able to take on different roles such as the property owner, the complainant, and the hearing officer, allowing them to see the issue from different perspectives.